Frequently Asked Questions

What is included with CryptoTech’s cryptocurrency exchange software?

Our software comes with the full source code, giving you complete ownership and freedom to customize. Based on pricing package you choose, it includes trading modules (spot, futures, options, P2P), multi-crypto wallet integration, liquidity APIs, and enterprise-grade security features such as 2FA, DDoS protection, SSL/TLS encryption, SQL injection prevention, and more.

How is your product different from white-label solutions?

Unlike white-label SaaS, our solution provides 100% source code access. This means you fully own the platform, can customize every feature, and are not locked into recurring license fees or vendor restrictions.

How long does the installation take?

Installation depends on the package:

- Basic, Starter & Business packages: 1–2 days

- Enterprise package: 3–4 days (due to advanced configurations and additional modules)

Do you help with deployment and setup? What are server requirements?

Yes. We provide free installation starting from the Standard package and higher. For lower-tier packages, installation is available with a one-time fee of $250. Our team ensures your exchange is properly deployed, configured, and fully functional.

Minimal server requirements for CryptoTech CEX:

1. Linux based OS ( Ubuntu, Debian)
2. >= 4GB RAM
3. Network output >= 4GBps
4. SSD 100GB
5. 2 CPUs

Recommended server requirements for CryptoTech CEX:

1. Linux based OS ( Ubuntu, Debian)
2. >= 8GB RAM
3. Network output >= 5GBps
4. SSD 250GB
5. >= 4 CPUs

The server itself must be clean and without any preinstalled software (like cPanel, WHM etc. ). The server location must be in the list of whitelisted countries from liquidity provider's database.

What kind of support do you provide?

We provide free support for all packages:

- Basic and Starter packages: 1 month

- Business package: 3 months

- Enterprise package: 6 months

Where can I get support?

Support is provided through our dedicated ticket-based system, which becomes available to you immediately after purchase. This ensures that all requests are tracked and handled efficiently by our support team.

Is there a recurring license fee?

No. Our license is a one-time payment. You own the software for life, with no hidden or recurring license costs.

What payment methods do you accept?

We accept payments via bank transfer (ACH), PayPal, and cryptocurrency (USDT, BTC, ETH, BNB, USDC).

Do you provide ongoing updates?

Yes. We continuously improve our exchange software with new features, security patches, and performance enhancements. Updates are included during the free support period, and afterward, they are available with an active support subscription.

Can I customize the platform?

Absolutely. With full source code access, every part of the exchange — from UI design to trading modules and APIs — can be customized to meet your business needs.

Do you offer training or documentation?

Yes. We provide full documentation with every license, covering installation, configuration, and feature usage. Training sessions can also be arranged if your team requires hands-on guidance.

What happens if I need custom features?

Our development team can build and integrate custom features based on your requirements. Whether it’s a unique payment gateway, advanced trading module, or blockchain integration, we can extend the platform to fit your business model.

How many users can the platform handle?

Our cryptocurrency exchange software is built on a microservice-based architecture, making it highly scalable. It can handle thousands of simultaneous users and high trading volumes without performance issues.

Which blockchains and tokens are supported?

Our exchange supports 1,000+ cryptocurrencies and tokens, including Bitcoin, Ethereum, Litecoin, Ripple, and many more. It also integrates with ERC, BEP, TRC, CELO, MATIC, ARB, OP, FTM, CRO, NEAR, and other EVM-compatible networks. Custom blockchain integrations are also possible.

Does the software include mobile apps?

Yes. Mobile apps are included in the Enterprise package. They are built on the IONIC framework, providing cross-platform compatibility for iOS and Android, with a secure and user-friendly interface.

Do you offer liquidity integration?

Yes. Our platform connects to external exchanges via APIs, ensuring a full order book from day one. You can also integrate third-party market makers for additional liquidity.

What security measures are included?

We implement a multi-layer security architecture, which includes:

- DDoS mitigation

- SSL/TLS encryption

- Two-Factor Authentication (2FA)

- Anti-phishing protection

- SQL injection prevention

- CSRF protection

- Hot & cold wallet storage

- AES-powered database encryption with MAC

- Independent penetration testing

Can I list my own custom tokens?

Yes. Our software supports listing custom tokens, including those created on standard networks like ERC, BEP, TRC, and more. We also support integration with your own custom EVM-based blockchain, giving you full flexibility to expand your exchange as needed.